Legal information
Terms & Conditions
Last updated: 14 July 2026
These terms explain this view-only deals website. The page helps people discover our offers and find or call the trade counter; it does not sell, reserve or guarantee products.
There are no accounts, forms, reservations, orders or payments on this website. Nothing shown here — including deal names, contents, images, prices, savings, descriptions or availability — is guaranteed. A phone call is an enquiry only. Only information confirmed directly by shop staff while you are physically at the trade counter applies to an in-store purchase.
1. Who we are
This informational website is published by Direct Boilers Ltd, a private limited company registered in England and Wales under company number 16608708. The website operates separately from the physical trade counter’s sales process and does not control shop stock or transactions.
Registered office: 1 Kings Avenue, London, United Kingdom, N21 3NA
Trade counter: 119 Crossbrook Street, Cheshunt, EN8 8LY
Telephone: 0208 884 4244
Email: sales@direct-boilers.com
VAT number: 501 3698 11
2. About this website
The website is a view-only listing intended to help visitors discover possible deals and find or call the trade counter. It is not a live stock system, catalogue, quotation, reservation service or online shop, and none of its content is a guarantee or contractual promise.
You may browse it for personal or legitimate business purposes. You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation, scrape it at an unreasonable rate or use its content unlawfully.
We may update, suspend or withdraw any part of the website without notice. We do not promise that it will always be available, uninterrupted or free from errors.
3. Deal descriptions, images and availability
The deal name and the “What’s in it” list are general promotional descriptions only and are not guaranteed. Product photographs are illustrative and may show packaging, colours or accessories that differ from anything available in store. Placeholder images must not be treated as confirmation of an exact product.
All deals are subject to stock and may be changed or withdrawn at any time. A product appearing on this website does not mean it is currently in stock or set aside for you. Availability is only confirmed when you attend the trade counter and staff confirm the item in store.
You are responsible for checking that products are suitable for your intended system, although the shop team may help with compatibility checks during an in-store visit.
4. Prices, old prices and savings
Card prices, old prices and savings are view-only promotional information. The old price is the comparison price shown for that deal, and the saving is the difference between the displayed old price and deal price. The current in-store price, VAT treatment and exact contents must be confirmed by staff before purchase.
We take reasonable care with pricing but website information may be outdated or contain an obvious error. The website itself does not accept a price, take payment or create an obligation to supply goods.
5. Calls are enquiries only
The “Call” links simply open the telephone function on your device. The WhatsApp link opens WhatsApp as a separate third-party service. This website does not receive your telephone number, message, call content or anything you discuss.
Information given over the phone is intended to help you decide whether to visit. Stock can change before you arrive, so a call does not reserve, allocate or guarantee a deal or product. Nothing is guaranteed to you until you are at the trade counter and staff expressly confirm it in store.
6. In-store purchases are separate
This website does not take orders, payments, billing details, delivery details or customer contact information. Any purchase is dealt with separately by the physical shop and is only completed under the arrangements confirmed by shop staff.
The website is not a party to and does not administer, fulfil, control or guarantee an in-store transaction. The shop’s obligations for an actual sale are separate from the website. Nothing here removes any statutory rights or any responsibility that the shop or Direct Boilers Ltd must retain by law.
7. Consumer rights and in-store returns
If you buy wholly or mainly outside your trade, business, craft or profession, you are a consumer. Nothing in these website terms reduces your statutory consumer rights.
Because this website does not accept orders or payment, it does not create an online or distance sale. The shop will explain the terms that apply to an in-store purchase, including any returns policy. Rights for faulty or misdescribed goods continue to apply as required by law.
8. Faulty goods and warranties
Any issue with goods bought in store must be handled directly with the physical shop; the website cannot receive or decide a fault, return or warranty claim. The shop remains responsible for providing any remedy required by law. Manufacturer warranties may have separate registration, servicing and installation conditions; they are additional to any rights that cannot lawfully be excluded.
Do not install or continue using a product that appears damaged or unsafe. Unauthorised alteration, unsuitable storage, incorrect installation or use contrary to instructions may affect a warranty or claim, but does not remove rights that the law says cannot be excluded.
9. Installation, safety and compatibility
Heating and plumbing products must be selected and installed correctly. Gas work must be carried out by a suitably qualified Gas Safe registered engineer, and electrical work by an appropriately qualified person. Product information on this website is not a substitute for a site survey, manufacturer instructions or professional advice.
10. Intellectual property and links
The website design, text, branding and original content are owned by or licensed to Direct Boilers Ltd and are protected by intellectual property laws. You may view and print reasonable extracts for your own non-commercial use, but must not reproduce or exploit the website commercially without written permission.
Links to external websites are provided for convenience. We do not control or endorse their content and are not responsible for their availability, terms or privacy practices.
11. Our responsibility
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights.
To the fullest extent permitted by law, the website does not guarantee the accuracy, completeness or availability of any listing and is not responsible for a decision to travel, delay work or rely on a deal before it is confirmed in store. If you are a business customer, we are not responsible for indirect or consequential loss, loss of profit, revenue, business, anticipated savings, goodwill or data arising from use of this information-only website. If you are a consumer, we are responsible for foreseeable loss caused by our breach, but not business loss.
12. Privacy and cookies
Our Privacy policy explains why this website does not collect customer-submitted information. Our Cookie policy explains the current cookie status of this page.
13. Changes and general terms
We may update these website terms. The date at the top shows the latest version. Separate terms or information given by the shop may apply to an actual in-store purchase.
If one provision is found invalid, the remaining provisions continue. A delay in enforcing a right is not a waiver. No person other than you and Direct Boilers Ltd has a right to enforce these terms.
14. Law, complaints and contact
These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that a consumer resident elsewhere in the UK may also bring proceedings in the courts where they live where the law permits.
For a question about this view-only website, call 0208 884 4244 or email sales@direct-boilers.com. Enquiries about goods or an in-store purchase are handled separately by the shop team.
Company details can be checked on the Companies House register.